FAQ's
Find answers from the things people ask us the most. Don’t forget, you can filter by the question subject matter, to find the information you need!
Orders, delivery & subscriptions
Everything you need to know about ordering from Protexin, from delivery and discounts to managing your Subscribe & Save orders. We currently ship to the UK and offer with free delivery on orders over £20.
Accordion
How do I cancel my subscription?
How do I cancel my subscription?
You can cancel your subscription at any time from your account dashboard. Go to 'My account' → 'Subscriptions' → select the subscription you'd like to cancel and choose 'Cancel subscription'. Your cancellation will take effect before the next scheduled order. If you've already been charged for an upcoming order, cancellation will apply from the following billing cycle. Need help? Contact our customer care team via the Help Centre and we'll sort it for you.
Can I change my subscription?
Can I change my subscription?
You can cancel your subscription at any time from your account dashboard. Go to 'My account' → 'Subscriptions' → select the subscription you'd like to cancel and choose 'Cancel subscription'. Your cancellation will take effect before the next scheduled order. If you've already been charged for an upcoming order, cancellation will apply from the following billing cycle. Need help? Contact our customer care team via the Help Centre and we'll sort it for you.
Can I cancel?
Can I cancel?
You can cancel your subscription at any time from your account dashboard. Go to 'My account' → 'Subscriptions' → select the subscription you'd like to cancel and choose 'Cancel subscription'. Your cancellation will take effect before the next scheduled order. If you've already been charged for an upcoming order, cancellation will apply from the following billing cycle. Need help? Contact our customer care team via the Help Centre and we'll sort it for you.
My delivery address has changed, how to I update my subscription?
My delivery address has changed, how to I update my subscription?
You can cancel your subscription at any time from your account dashboard. Go to 'My account' → 'Subscriptions' → select the subscription you'd like to cancel and choose 'Cancel subscription'. Your cancellation will take effect before the next scheduled order. If you've already been charged for an upcoming order, cancellation will apply from the following billing cycle. Need help? Contact our customer care team via the Help Centre and we'll sort it for you.
Our products & your pet's health
Protexin has been developing science-led supplements for over 30 years, working closely with vets. Here's how our products work, how to use them, and how to choose the right support for your dog, cat, horse or rabbit.
