Refund policy

Cancellation and returns

Once your order is placed and payment has been taken, it cannot be cancelled. However, once you have received it, you can return the product to us within 28 days of the delivery date. To start a return, please give a brief outline of your reason for returning the goods using the steps below:

  1. Log in to your account on our website.
  2. Go to your order history.
  3. Select the order and choose the option to request a return.
  4. Follow the on-screen steps to complete your return request.

Alternatively, contact our Customer Care Team by email ([customer care email]) or telephone ([customer care phone number]).

This cancellation policy does not affect your statutory rights.

Returns procedure

If you wish to return products after they have been dispatched or delivered, you must tell us within 28 days of the delivery date and send them back to us. We will cover the cost of return postage if you process the return within 28 days.

Returns can be made if the products you received are:

  • faulty or misdescribed; or
  • being returned because we told you of an error in pricing or description, a delay in delivery due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong.

To make a return, follow the steps in section 4 or contact our Customer Care Team.

Please make sure the products are packaged adequately to prevent damage in transit.

Refund policy

If you are entitled to a refund under these terms, we will refund the price you paid using your original payment method. We may make deductions as described below.

Refund deductions

We may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the products if this has been caused by handling them in a way that would not be permitted in a shop.

Refund time

Your refund will be made within 5–10 working days of the day we receive the product(s) back or, if earlier, the day you provide evidence that you have sent them back. In all other cases, your refund will be made within 14 days of you telling us you have changed your mind.

Refunds are processed through Shopify Payments, and your bank or card provider may take a few extra days to show the refund on your statement.